FAQ | My Site

Any link to the store policy

Store Policy link

Any link to the Gifts page

Links to the gifts page

10. Do you offer bulk or corporate gifting?

Yes, we provide tailored gifting solutions for corporate events, weddings, and other special occasions. Contact us for more information and pricing.

2. Do you offer same-day delivery?

Unfortunately, we do not offer same-day delivery at the moment.

4. Can I customise my gift order?

Absolutely! Personalisation is at the core of our business, and we specialise in custom gifts tailored to your needs.

1. What is your delivery time?

Delivery takes up to 3-5 working days after receiving payment. `

8. What is your return/refund policy?

Please refer to our detailed Refund Policy for more information. Due to the personalised nature of our products, refunds are only applicable under specific circumstances, such as receiving a damaged or incorrect item.

5. How can I track my order?

We provide updates via email. Tracking milestones include: Order confirmation upon payment Dispatch notification Delivery confirmation.

6. Can I change the delivery address after placing an order?

Yes, you can change the delivery address anytime before dispatch. Please note that rerouting fees may apply if the order is already on its way.

12. What if I am unhappy with my delivery?

Customer satisfaction is important to us. If you are not happy with your order, please contact our support team immediately so we can assist in resolving the issue.

11. What payment methods do you accept?

We accept credit and debit cards for your convenience.

9. Can I place an express order?

Yes, express orders are available at an additional fee. However, we recommend placing your order in advance to avoid disappointment.

3. What happens if the recipient is unavailable for delivery?

We will reschedule your delivery up to two times - at an additional cost should the order have been out for delivery. Alternatively, you can arrange for someone to sign for the order on your behalf.

7. Do you deliver on weekends and public holidays?

We deliver on weekends however, deliveries on public holidays may be limited or unavailable in certain areas.